Our delivery times are generally 3 to 5 business days depending on the product and destination.
Where do you ship your orders?
We mainly ship our orders to Switzerland. Depending on the products and periods, delivery may also be available in other European countries.
How do I track my order?
As soon as your order is shipped, you will receive a confirmation email with tracking information when available.
Orders & Payments
What payment methods do you accept?
We accept several secure payment methods to make your purchases easier:
Credit card
PayPal
Apple Pay
Google Pay
TWINT
All payments made on our store are 100% secure.
Can I modify or cancel my order?
If your order has not yet been processed, please contact us quickly via our contact page. We will do our best to help you.
I haven't received my confirmation email, what should I do?
Please check your junk/spam folder. If you cannot find anything, contact us with your name and the email address used during purchase.
Returns & Refunds
Can I return an item?
Yes, according to the terms of our return policy. The item must be unused, in perfect condition and returned within the timeframe indicated on our store.
When will I be refunded?
Once your return is received and validated, your refund will be issued via your original payment method as soon as possible.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us upon receipt with photos of the product and packaging so we can quickly find a solution.
Products & Shop
How do you select your products?
We carefully select items dedicated to the home, well-being, and a premium atmosphere, with particular attention to design, quality, and comfort.
Where do your products come from?
AureaLith is a Swiss family business that favors European suppliers to offer products carefully selected from the Bigbuy.eu catalog
Contact & Customer Service
How can I contact you?
You can contact us at any time via our Contact page. We will reply to you as soon as possible.
How quickly do you respond?
Our customer service team does its best to respond quickly, usually within 24 to 48 business hours.
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