Privacy Policy

1) Data Controller

EU Point (important): if Quarix SNC has no establishment in the EU but targets customers in the EU, the GDPR may require the appointment of an EU representative (Art. 27 GDPR). If applicable, their contact details will be published here.

2) Scope of Application

This policy applies to the processing of personal data when using the website, placing an order, making contact, subscribing to the newsletter, and using audience measurement/marketing technologies (cookies, pixels, etc.).

3) Data We Process

Depending on your use of the website, we may process, in particular:

  • Identification data: first name, last name

  • Contact details: address, email, phone number

  • Order data: products, quantities, history, delivery preferences

  • Payment data: information necessary for payment (processed primarily by payment providers; we do not store full card numbers)

  • Technical data: IP address, online identifiers, logs, device/browser type

  • Marketing data: interactions with newsletters, advertisements, cookies/pixels (if authorized)

4) Purposes and Legal Basis (Switzerland & GDPR)

We process data for:

A. Executing the contract / managing orders
(cart, payment, delivery, after-sales service, returns)
→ GDPR Basis: contract performance (Art. 6(1)(b)).

B. Customer service / contact requests
→ GDPR Basis: contract or legitimate interests (Art. 6(1)(b) / (f)).

C. Legal obligations
(accounting, evidence, fraud prevention, tax obligations)
→ GDPR Basis: legal obligation (Art. 6(1)(c)).

D. Security and abuse prevention
(anti-fraud, website protection, logs)
→ GDPR Basis: legitimate interests (Art. 6(1)(f)).

E. Marketing & audience measurement
(newsletter, statistics, remarketing)
→ GDPR Basis: consent when required (Art. 6(1)(a)) and/or legitimate interests depending on the tool and country.

In Switzerland, processing is carried out in accordance with the Federal Act on Data Protection (nLPD/FADP).

5) Recipients (who may receive your data)

Your data may be transmitted, only if necessary, to:

  • E-commerce platform and hosting (e.g., Shopify and its affiliates)

  • Payment providers (e.g., card provider, Apple Pay, Google Pay, PayPal, TWINT depending on checkout)

  • Carriers / logistics (delivery, tracking)

  • IT providers (maintenance, security, emailing)

  • Analytics/marketing tools (only according to your cookie settings/consents)

  • Authorities / advisors in case of legal obligation or defense of rights

6) International Transfers (outside Switzerland/EEA)

Some providers (e.g., hosting, analytics, advertising) may process data outside Switzerland and/or the EEA, particularly in the United States.

In this case, we implement appropriate safeguards, such as:

  • adequacy decision (e.g., EU-U.S. Data Privacy Framework when applicable), or

  • standard contractual clauses (SCC) and additional measures if necessary.

7) Retention Period

We retain your data as long as necessary for the purposes described above, then delete or anonymize it.

For indicative purposes:

  • Order/billing data: retention according to legal obligations (often up to 10 years in accounting/tax practice).

  • Customer account: as long as the account is active, then deletion/archiving according to obligations.

  • Newsletter: until unsubscription (opt-out).

  • Cookies: according to the duration displayed in the cookie banner/settings.

(If you wish, I can provide you with exact "ready-to-display" retention periods based on your accounting setup.)

8) Your Rights (Switzerland & EU)

Depending on your place of residence and applicable law, you may request, among other things:

  • access to your data

  • rectification

  • deletion (in certain cases)

  • restriction / objection (especially marketing)

  • data portability (GDPR)

  • withdrawal of consent at any time (newsletter/non-essential cookies)

To exercise your rights: quarix.contact@gmail.com

Complaints:

  • Switzerland: you can contact the Federal Data Protection and Information Commissioner (FDPIC).

  • EU: you can lodge a complaint with the supervisory authority in your country (GDPR).

9) Cookies, Audience Measurement and Advertising

We use cookies/similar technologies:

  • necessary for operation (cart, security, payment)

  • optional (statistics, personalization, advertising)

In the EU (and often in practice), non-essential cookies are activated only after your consent via the cookie banner.

You can change your choice at any time via [link "Cookie Settings"].

10) Newsletter

If you subscribe to the newsletter, we use your email to send you marketing information.
You can unsubscribe at any time via the link at the bottom of each email or by writing to us.

11) Security

We implement appropriate technical and organizational measures (access controls, encryption where possible, backups, access limitation, etc.).

12) Minors

Our offer is not intended for minors. We do not knowingly collect data from minors.